Glacial Ice CZ Studs – Square Earrings

At Anvil & Ore, we want you to love every piece you order. If something isn’t right, returning or exchanging is simple—just follow the steps below.

1. General Returns Window

• 30-Day Period: From the date of delivery, you have 30 days to return all or part of your order—provided items are unworn, unused, and in original packaging with tags and protective coverings intact.
• How to Start: You’ll need your order number and the email address you used at checkout. Click here to begin your return.

2. Return Handling Fee & Shipping Costs

• A $6.00 handling fee applies to all returns; exchanges are exempt.
• If you purchased express shipping, we’ll refund only the standard delivery fee.
• Refund Method: All refunds are issued to the original payment method.

3. Exchanges

• Same-Style Exchanges: You may exchange for a different size of the same product at no extra cost.
• Different Styles or Upgrades: To swap for a new design or a higher-value item, please return the original for a refund and place a new order.

4. Final Sale & Hygiene Items

These items are final sale and cannot be returned or exchanged:

• Personalized or custom-engraved products
• Clearance-sale items
• Earrings, socks, underwear, and other intimate or piercing jewelry unless in original, unopened packaging (for hygiene reasons).

5. Holiday Purchases Extended Window

• Extended Returns: Orders placed between November 1 and December 10 qualify for a 30-day return windowstarting December 10.

6. One Return per Package

• Please ship each return separately—we cannot combine multiple return orders in one package.

7. Once Your Return Is Created

1. You’ll receive an email with a pre-paid return shipping label.
2. Print and attach the label to your package—reusing the original box is encouraged.
3. Drop off at your nearest post office or mailbox. We’ll handle the rest.

8. Defective or Incorrect Items

If you receive a damaged, defective, or incorrect item:

1. Email info@anvilandore.ca within 7 days of delivery with photos and your order number.
2. We’ll send a pre-paid return label and ship a replacement or issue a full refund—no questions asked.

9. Gift Returns

• Gifts may be returned within 30 days for store credit without original order details.
• Include the gift giver’s name and email in your request.

Questions?
Our Forge-tested support team is here Mon–Fri, 9 AM–5 PM MT.
Email info@anvilandore.ca or use the live chat on our site. We’re happy to assist!

Spotted an error right after clicking “Buy”? Email us immediately atinfo@anvilandore.ca. We’ll do our best to cancel it before it leaves our warehouse, but once it’s in transit, we may not be able to stop it. We fulfill orders at lightning speed—usually within two hours—so we’ll act fast to stop or adjust your order before it ships.

At Anvil&Ore, every piece is backed by our one-year workmanship guarantee. If a defect arises that isn’t due to normal wear, misuse, or accidents, just shoot us an email atinfo@anvilandore.ca. Let us know what went wrong, how it happened, and include a photo or video— and we’ll make it right.

Shipping & Delivery

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Order Processing

Processing Time: Orders ship within 1–2 business days after placement.
Cut-Off Time: 2 PM MT (Mon–Fri) for same-day fulfillment.

Domestic Shipping (Canada)

Canada Post typically:2–7 business days. UPS typically:2–4 business days.

Transit times begin the day after shipment; and can be effected by weather, holiday demand, and unforeseen circumstances. Costs calculated at checkout.

International Shipping

• Transit Time: 7–21 business days
• Cost: Calculated at checkout (varies by destination)
• Duties & Taxes: Customer’s responsibility

Tracking Your Order

1. You’ll receive a shipping confirmation email with your tracking number once your order ships.
2. Use the link in that email for real-time updates.
3. Didn’t get tracking info within 3 business days? Email us at info@anvilandore.ca.

Our designs don’t stick around for long. When a piece sells out, you’ll see a sign-up form right on the product page — drop your email, and we’ll alert you the instant it’s back in stock.

In the meantime, explore our other standout Anvil&Ore creations. You’ll find curated suggestions at the bottom of each sold-out page, ready to elevate your style.

We’re hard at work building our first retail experience—sign up for our newsletter to be the first to come see us.

You can contact us through our contact page! We will be happy to assist you.